Office Standards 

As your MP, I am proud to represent over 79,000 people across Aylesbury and the villages. My small team of dedicated staff work hard to support constituents fairly, efficiently, and with respect. In return, we ask that all contact with the office remains respectful and reasonable. 

We understand that many people get in touch during difficult times, and we do our best to help. However, we will not tolerate behaviour that is abusive, threatening, or places unreasonable demands on the team. Below are the standards we expect and the steps we may take if they are not met. 

What We Consider Unacceptable 

We may take action if we experience any of the following: 

Aggressive or abusive behaviour, such as: 

  • Shouting, swearing or making personal attacks 

  • Discriminatory or offensive language (e.g. racist, sexist, homophobic remarks) 

  • Serious accusations made without evidence 

  • Threats towards staff or others 

Unreasonable demands, such as: 

  • Repeatedly insisting on responses within unrealistic timeframes 

  • Refusing to speak to anyone except a specific team member 

  • Constantly changing the nature of a complaint or contacting us excessively 

Unreasonable levels of contact, such as: 

  • Making numerous calls or sending excessive emails 

  • Repeating the same requests or sending irrelevant information 

Harassment or privacy breaches, such as: 

  • Recording and sharing private conversations 

  • Contacting staff on their personal social media 

  • Publishing staff’s personal details online 

Refusal to cooperate, such as: 

  • Not responding to requests for relevant information 

  • Declining to clarify issues or summarise concerns 

Social Media Expectations 

We welcome respectful engagement on our social media channels. We may remove posts and block users who: 

  • Use offensive or aggressive language 

  • Spam or post the same message repeatedly 

  • Share misleading or dishonest information 

  • Post irrelevant or inappropriate content 

What Action We May Take 

If we experience unacceptable behaviour we may: 

  • Issue a warning about future contact 

  • Limit communication to a specific method or person 

  • Decline to investigate a case  

  • End communication altogether 

  • Report serious cases to the Police 

Where formal action is taken, we may place a note on the constituent’s case record to inform future handling. 

Reasonable Adjustments 

We know some constituents may need extra support to access our service. If you require adjustments, for example, using a different communication method or needing materials in large print, please let us know. We will do our best to help. 

This policy helps us protect our staff and ensure we can assist all constituents fairly. Thank you for your understanding.