CASEWORK — KEY INFORMATION:

As a Member of Parliament, I receive several hundred emails each day so I kindly ask for your patience while you await a response. My team and I are committed to responding as quickly and effectively as possible. 

To help us assist you efficiently, please ensure your message includes all relevant details, such as your full name, address (including postcode), and any reference numbers where appropriate. 

Without this information your enquiry may be delayed. Please note that I can only engage with people living in my Aylesbury constituency. You can double check who your Member of Parliament is here. 

Whilst we may not be able to resolve every issue, we will always do our best to advocate on your behalf and ensure that you are provided with a meaningful response to your enquiry. 

If you ask me to pursue a matter on your behalf, my office will use your information to assist you. We may share your details with relevant agencies (e.g. Department for Work and Pensions, the Home Office, or Buckinghamshire Council) where necessary. Click here to read my privacy policy in full. 

As a rule, my team and I aspire to respond to emails within the following timeframe: 

  • Urgent casework requiring an immediate intervention – as soon as possible. 

  • Specific individual casework – within 5 working days. 

Please read carefully the below information on what is required for different types of casework.  

Cases relating to services provided by either Buckinghamshire Council: 

If your query involves local council issues such as parking, roads, rubbish, bin collections, trees, or housing, please note that I do not have direct authority or influence over the decisions being made, however I am happy to contact them on your behalf and ask for a response to your enquiry.   You may also find it helpful to contact your local councillor, who may be able to assist you further.  If, you have already contacted and communicated with your local councillor please let us know, so that my team does not duplicate investigations that have already been undertaken. The team will only intervene if no satisfactory conclusion has been reached after contacting them.  

Planning 

We will not intervene on any individual planning applications. This is because planning applications are a devolved matter and fall under the jurisdiction of a local authority. An individual Member of Parliament holds no sway in the final decision of whether an application is approved, or whether an appeal is successful. This is decision that lies solely with the local authority’s planning officers or planning committee (which is comprised of elected local councillors). We will only engage on planning matters that are deemed Nationally Significant Infrastructure Projects (NSIPs). 


Immigration and visa cases  

Unfortunately, when it comes to immigration applications and related matters, these decisions fall solely within the remit of the Home Office. Whilst we can act on behalf of constituents by making enquiries or raising concerns, we do not have the authority to influence, change, or speed up the Home Office’s decision-making process. The Home Office operates independently and must adhere to strict legal guidelines that MPs cannot override. 

However, if your case relates to an immigration case, please provide any Home Office reference numbers or other relevant documents. Please also make sure that you have provided the nationalities, dates of birth and passport/application numbers of all those concerned in the case.  

If you are emailing on behalf of someone else, please make sure you have provided a Letter of Authority (LOA), giving you and my team consent to act on the other person’s behalf. This LOA should be signed (in wet ink) and dated by this person. Without this letter we cannot provide support on the case.  We also do not provide supporting letters. 

Benefits cases  

If your case relates to benefits, please make sure that you have provided your National Insurance number, date of birth and any reference numbers for tribunals and information on the progress of your case (i.e. have you applied for a mandatory reconsideration, have you appealed the decision of the Department for Work and Pensions etc).  

Housing cases  

Please note that most housing matters fall under the responsibility of Buckinghamshire Council, and as such, my office does not have direct authority or influence over the decisions made in these cases. However, if you are experiencing difficulty engaging with the Council or believe your case has not been handled appropriately, we may be able to make enquiries on your behalf or help guide you to the right channels. If your case relates to housing, please make sure that you have provided full information about your situation so that my team can assist you. 

Policy cases 

I receive hundreds of model letter campaign emails through petition websites regarding the Government policy on just about every domestic and foreign issue. As these emails are sent to me in a template format, please expect any response to be personally written but also standardised. They also often come in large waves, so please bear in mind that it might take a while to prepare and send back a response. 

Please mark your email as ‘Urgent’ if you require immediate attention, so that the team can prioritise its workload. 

Here are some other useful telephone numbers:  

  • Emergency services (urgent) – 999  

  • Medical help (non-urgent) – 111  

  • Police (non-urgent) – 101  

  • Buckinghamshire Council Housing Emergencies – 0800 999 7677 

  • Buckinghamshire Council Helping Hands – 01296 531151 

  • National Domestic Abuse Helpline (Refuge) – 0808 2000 247  

  • Samaritans – 116 123 

  • Citizens Advice – 0344 477 0808 

  • Street Link (National Homeless Support Helpline) – 0300 500 0914 

  • Shelter - 0808 800 4444. 

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